Battery Backup Sump Pump Resources

   

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Big Dog CONNECT
(Model BWD12-120)

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Special CONNECT
(Model BWSP)

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Emergency
(Model BWE)

Congratulations and Welcome to the Basement Watchdog Family!

Watchdog products are the most dependable, user-friendly pumps and accessories in the industry because we use intelligent design, premium components, and quality manufacturing practices that include thoroughly testing every single unit. We’ve been protecting homes like yours for more than 30 years and continue to lead the pack. We are a family-run business and every customer is part of our family. Our mission is to provide you with products that you can trust while delivering the best support in the business.

Register your Product for Topnotch Customer Service

Why register your Watchdog pump, battery or accessory? If a question or issue crops up with your product, being registered allows our service specialists to quickly assist you. First, it allows our team member to instantly identify your product, model, and serial number, as well as check the status of your product’s warranty. This helps them to promptly answer your questions, pinpoint the issue, and suggest helpful troubleshooting steps.

Register now and see what you can get for free!

Questions? We’ve Got Answers! 

The Basement Watchdog industry-leading service department, located right here in the heartland of the U.S., is staffed by a team of experts who can help you through the installation process for your Basement Watchdog backup pump and field any questions that come up during the life of your product. If the helpful resources above haven't answered your question or issue, our service team is here to guide you. Our top priority is providing you with the finest customer experience anywhere, and we offer free lifetime support. Call us at (800) 991-0466, or email us at [email protected].

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