Basement Watchdog Support

Basement Watchdog offers several support options for our products such as tips, tutorials and troubleshooting guides. Choose the best option for your needs from the list below. We are here for you and ready to help in any way we can. 

We are often asked why we do not have an online store to purchase parts. The reality is most issues are actually solved through our FAQs, troubleshooting guide or by our excellent support staff - without having to purchase a part. We would rather help you determine if a replacement part is truly needed; saving you the time, money and frustration of getting an unnecessary part. Please contact us by phone at 800-991-0466, option 3. You can follow these instructions, should you need to send your unit in for repair.


We offer many different types of online support:

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Basement Watchdog offers FREE phone support. Before calling, we suggest browsing our frequently asked questions. Also, to quickly assist you, please have your model and serial number handy. 
Toll Free:
(800) 991-0466, Option 3 
Hours: 9AM - 5PM CST
Monday – Friday



We strive to answer all e-mails within one business day, however during weather events we recommend first looking through our troubleshooting guide.